Customer Support

Customer service analyst

Gross salary in Kenya is

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80% of people earn:

289 - 636 EUR

10% earn less lthan 289 EUR

10% earns more than 636 EUR

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Kenya.paylab.com salary survey, 80% of people on the Customer service analyst position in the Kenya earn between 289 EUR and 636 EUR monthly gross.

10% of employees earn less than 289 EUR and 10% of people earn more than 636 EUR.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Analyzing customer service data to identify trends, patterns, and areas for improvement.
Monitoring and evaluating customer interactions to ensure quality and adherence to service standards.
Collaborating with cross-functional teams to develop strategies that enhance customer satisfaction and loyalty.
Preparing detailed reports and presentations on customer feedback and service performance metrics.
Conducting root cause analysis for customer complaints and implementing corrective actions.
Assisting in the development and implementation of customer service policies and procedures.
Providing support and training to customer service representatives to improve service delivery.
Utilizing customer relationship management (CRM) tools to track interactions and gather insights.
Participating in customer service initiatives and projects aimed at improving overall service efficiency.
Staying updated on industry trends and best practices to recommend innovative solutions for customer engagement.

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The most common career path of an employee

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Position Customer service analyst - Customer Support in the labour market

In the salary ranking,
the job position takes

525. place

Women representation in position

n/a

Average age of respondent by position

n/a

797. place

Nursery School Teacher Assistant

Education, Science & Research

159 - 346 EUR

526. place

Editor

Journalism, Printing Arts & Media

265 - 668 EUR

525. place

Customer service analyst

Customer Support

289 - 636 EUR

524. place

Car Glass Fitter

Car Industry

1. place

Chief Executive Officer

Top Management

664 - 3,234 EUR

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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