Management

Head of Customer Support

Gross salary in Kenya is

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80% of people earn:

35K - 162K KES

10% earn less lthan 35K KES

10% earns more than 162K KES

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Kenya.paylab.com salary survey, 80% of people on the Head of Customer Support position in the Kenya earn between 35,407 KES and 161,587 KES monthly gross.

10% of employees earn less than 35,407 KES and 10% of people earn more than 161,587 KES.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Responsibility for leading the customer support team
Strategy creation, customer support direction and subsequent implementation,
Support, team coaching, solving demanding customers
Track the resolution of customer issues from receipt to resolution
Improving services, increasing customer engagement and facilitating organic growth
Resolving complaints and creating reports
Providing information to the company's customers, telephone and e-mail communication
Improving the efficiency of customer support and creating methodological guidelines for contact with customers

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The most common career path of an employee

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Position Head of Customer Support - Management in the labour market

In the salary ranking,
the job position takes

235. place

Women representation in position

n/a

Average age of respondent by position

n/a

797. place

Nursery School Teacher Assistant

Education, Science & Research

23,141 - 51,178 KES

236. place

Sales Object Manager

Commerce

48,178 - 142,714 KES

235. place

Head of Customer Support

Management

35,407 - 161,587 KES

234. place

Power Engineer

Electrical & Power Engineering

46,391 - 146,150 KES

1. place

Chief Executive Officer

Top Management

97,363 - 468,634 KES

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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